If you’re wondering how to contact Airbnb customer service, you’re not alone. After all, the phone numbers and email addresses you need are not easy to find. Fortunately, we’ve done the hard work for you.
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- How to Contact Airbnb Customer Service
- Contacting Your Airbnb Host
- Contact Airbnb Public Relations
- How to Contact Airbnb Summary
How to Contact Airbnb Customer Service
You’re on the Airbnb home page, scrolling endlessly to find that helpful section at the bottom of the page with the booking platform’s contact phone number. You’re likely wondering, “how do I contact Airbnb?” If this is you, read on–we have you covered.
If you are looking for the Airbnb phone number, either of the above lines will work. They will direct you to the customer experience call center where a support team can help with your issue.
The 800 number is toll free, and the 415 number is local to the Airbnb Headquarters in San Francisco, California.
For most cell phone plans, this will be local for any call in the United States. If you are calling from Canada, Mexico, the United Kingdom, or any other country, use the toll free 800 number. The average wait time is between 7 and 12 minutes.
Tip: Locked out of your account? You’ll need this page.
There is no customer service email for Airbnb. But, you can easily message a customer service agent through airbnb.com if you do not want to wait for a phone call.
It is not easily apparent how to do so on the Airbnb website, so we’ve detailed all of the steps below:
Tip: Remember to log in first. The Airbnb help center is not available if you are not logged into your Airbnb account.
If you don’t have an urgent request, and would rather do things the old fashioned way, you can reach Airbnb by snail mail. You may not be guaranteed a response.
But if you want to write a complaint letter or send any type of mail, the company will receive it at their corporate headquarters. This is Airbnb’s mailing address:
Although you can reach them this way, it’s far more efficient to contact the company through one of the other channels, as paper mail is often lost in the post office vortex.
How to Contact an Airbnb Host
If you don’t need to contact Airbnb customer service and would like to reach out to a host directly, you can do so before booking your reservation.
Ask them about check in times, their cancellation policy, if they allow pets, or anything else!
Here’s how to do it:
Tip: It is best to keep communications with your host in the Airbnb interface. If you try to say, “Hi, I’d love to talk to you about my trip. Please email me at…”, Airbnb will block your email address.
It will do the same with phone numbers and websites. This is intended to protect the host from spam, but it also forces you to keep communications through airbnb.com.
How to Contact Airbnb Public Relations
If you are a member of the press or media, you can access anything you need in the Airbnb Press Room. The press room features recent news, a robust About Us page, Fast Facts, and Media Assets.
Here, you’ll also find all applicable marketing and PR contacts. Media Assets include high resolution images, audio, and video clips.
In Media Assets > Destinations, there are lots of stock images that feature Airbnb destinations, rather than specific properties. This can be great to accompany an article about places to stay in a certain area.
You can easily download high resolution images here. If you need to contact Airbnb public relations for an interview or more information, here’s how to do it:
So, How Should You Contact Airbnb Customer Service?
Don’t worry, it isn’t you. Contacting Airbnb is notoriously difficult. Reach out to them with these fast facts:
For any of these options, be sure to log in first and foremost! The Airbnb help page and host contact option are only available if you are logged into your Airbnb account.
Now, enjoy that exotic vacation you’ve always dreamed of!