Looking for advice on dishwasher brands to avoid? Look no further than our complete guide. We’ve rounded up reliability study data, customer reviews, and more. Read on to learn which brands to stay away from.
Disclaimer: The information included in this post is for informational purposes only and should not be taken as legal, financial, or DIY advice. We highly suggest consulting a professional before attempting any DIY home improvements or repairs.
Are Dishwashers Unreliable?
Dishwashers aren’t cheap. When you’re spending anywhere from $400 to $2,000 on a new one, you expect it to be efficient and durable with a high level of performance. There’s nothing worse than running into problems soon after you’ve purchased a new dishwasher. Unfortunately, with many dishwasher brands, that’s exactly what will happen.
Consumer Reports found that about 25% of new dishwashers will break within the first 5 years. Considering that dishwashers are built to last for around 10 years, it’s pretty disheartening that many brands won’t even make it to the halfway mark before breaking or needing repairs.
Avoiding costly repairs and replacements before a dishwasher’s 10 year lifespan is up requires a little research. Some brands are more reliable than others, but if you don’t have that info at your fingertips, it’s all too easy to be swayed by smart marketing or big sales at appliance stores.
We created a quick reference list of the dishwasher brands to avoid so you can be a savvy shopper when it’s time to get a new dishwasher.
Keep reading to see which dishwasher brands consumers experience the most issues with. Then, see which brands get the highest ratings from customers so you can make the smartest purchase for your household.
5 Dishwasher Brands to Avoid
Before we dive into the dishwasher brands that are known to be the most unreliable, it’s important to know how we got our data. The brands you’ll see on our list aren’t randomly chosen or copy and pasted from an existing list.
Instead, we’ve done a lot of research using multiple sources to find out which brands you should avoid. The result is a clearer picture of the brands that are likely to need repairs or a complete replacement well before the average 10 year lifespan is up.
How We Ranked Dishwasher Brands
So, how did we determine which dishwasher brands are best avoided? We gathered dishwasher brand data from a variety of sources to ensure you get the most accurate information. Customer reviews can be faked or biased.
But they’re still a good indicator of how the majority of consumers feel about a given product or brand. To build our list of the dishwasher brands to avoid, we pulled thousands of customer reviews for different dishwasher models from non-retail review sites like Consumer Affairs.
We also compiled data from Consumer Reports’ most recent dishwasher reliability study and Puls, a nationwide group of appliance repair technicians, to find out which brands aren’t worth buying. The results were surprising.
Some of the worst dishwasher brands also happen to be some of the most well-known. Let’s take a look at the dishwasher brands you’re better off avoiding.
Frigidaire is currently the most unreliable dishwasher brand on the market, according to Consumer Reports and Puls (a nationwide network of appliance repair technicians). It also has the lowest Consumer Affairs user rating (3.6 stars) of any dishwasher brand on our list.
What’s so bad about Frigidaire? Their dishwashers seem to run into issues soon after purchase and just don’t last as long as they should. People also mention problems getting things resolved with customer service. Here’s what a few customers had to say about their experiences with Frigidaire dishwashers.
“We bought our dishwasher just over a year ago and had trouble with it since day #1. It went through the cycle and the dishes were damp and the bottom of the dishwasher was wet. They sent a technician out and he said the pods were no good for hard water. We switched to what he recommended, which was Cascade powder. It still left dishes damp. We called and the technician came out a second time and said he couldn’t find anything wrong and to leave the door open to dry inside.
We recently realized that our dishes and the inside of the dishwasher was getting an odor and mildewing our dishes. They sent out the technician for the third time and he said there were many complaints about this dishwasher. He took it up with the engineers who denied a return. Secondly the “stainless steel” finish is so thin that rust is showing through already and I have never used abrasives to wipe it down. This dishwasher is a very poor product and would not recommend it or Frigidaire for their customer care satisfaction. We are now stuck with a useless machine.” -Bonnie in Waterbury, CT
“Purchased dishwasher 10 months ago. Started blowing electrical breaker a month ago. Called for warranty service (long wait time), representative said they did not have a service person in area and would have to find someone. Promised to call back in 4 to 5 days. Two weeks later I had not heard from anyone. Called company again. Waited on the phone for over an hour before getting an agent, who made me the same promise as the first one, will find someone to service your appliance and call you back in 4 to 5 days. Still waiting. Will not buy this brand again.” -Gilles in East Haven, VT
“I purchased a Frigidaire Gallery dishwasher less than three years ago and had it installed. It recently stopped working and would only click so I had a repairman come out and found out that the connector from the wiring harness to the door latch had burnt up in there. A repairman said he sees this fairly frequently and I was lucky that my house did not burn down from this faulty product. So I spent money on the repairman coming out to tell me I’m lucky it didn’t burn my house down and then having to buy a new dishwasher in less than three years. I will never own another Frigidaire product.” -Mi in Denison, TX
Electrolux is Frigidaire’s parent company, so it makes sense that these two brands are the 2 worst dishwasher brands in terms of reliability. Consumer Reports recently analyzed 22 dishwasher brands and 100,000+ consumer ratings of dishwashers.
In that report, Electrolux was one of the 3 worst brands that consumers were least satisfied with. Electrolux received a Poor rating in Consumer Reports’ reliability category, which means these dishwashers usually require repairs within 10 years.
So, why should you avoid Electrolux dishwashers? Let’s take a look at what real customers have to say about this brand. Customer service and faulty dishwasher components seem to be common issues with this brand.
“Avoid Electrolux. Many issues exist from quality to replacement products. My entire kitchen is Electrolux. I had a bad fridge first, the dishwasher doesn’t clean well. Now a range that has no filter replacements.” -Kulvinder in El Paso, TX
“Seven years ago I purchased 7 Electrolux appliances to update my kitchen. They look beautiful, but don’t function properly. We have had multiple service people to fix. Within weeks, the same issue happens. Dishwasher not emptying, oven smoking and overheating, stovetop heat very inconsistent, etc. The biggest problem is the total lack of customer service. I’m replacing all $15,000 worth after only 7 years. The only recourse I have is to warn others not to waste your hard earned $. You have plenty of better options out there!” -Lisa in Midland, MI
“Our new home came with Electrolux appliances, which I thought was great. Not so much. My dishwasher buttons are smearing off (Model EI24ID81SS) and the button board requires unplugging and replugging when the button board freezes. I’ve never had so many issues from one brand. The only 1 star is for their “aesthetic” appearance.” -Sue in Osseo, MN
Viking is a “premium” dishwasher brand with models costing upwards of $1,000, but their appliances aren’t reliable and get bad customer satisfaction ratings. Even Consumer Reports gave Viking dishwashers a Poor rating in the reliability category.
From customers reporting flooded kitchens due to the dishwashers leaking and an endless nightmare of back-to-back service calls, this is definitely a dishwasher brand you’re better off avoiding. Let’s take a look at what real customers complain about with this brand’s dishwashers.
“We bought a brand new Viking Professional 301 Series Built-In Dishwasher when we moved into a new townhouse 18 months ago. It hasn’t worked in a month, although we have had 4 service calls and 4 parts replacements in 3 weeks – after the last visit it flooded the kitchen floor after the tech left. I think we have had 8 service calls in 18 months. There is obviously a problem with the dishwasher (it has been discontinued) however Viking refuses to consider replacing it.” -Kathleen in North Bethesda, MD
“Electronic control in the door failed within the first year – replaced under guarantee. After 2 years water leaked because of a torn rubber door seal. At 3 and 1/2 years, while replacing another rubber door seal, discovered that the metal internal bar to which the bottom of the door attached had rusted and sealing screws no longer attached. Am completely disgusted with this supposed ‘premium’ and ‘professional’ dishwasher (actually, according to its back, made by Electrolux as is the Viking ‘Pro’ refrigerator) – no one at Viking will discuss this, and at least one customer service person told me I was ‘out of guarantee and out of luck’. Will NEVER purchase a Viking appliance again! Their quality is suspect but the lack of customer support is evident.” -Bruce in San Diego, CA
“We installed all Viking appliances with a new house purchase, including a Viking Dishwasher that lasted for six years before it stopped working. Purchased a replacement dishwasher and it started leaking water after about 11 months. It also does not dry the dishes well and sometimes smells. It took over four months, several repair visits and complaints to BBB before Viking replaced the defective dishwasher with a new dishwasher.
Barely six months later, the new dishwasher is again leaking. What I do not understand is the fact that Viking is well aware of the issue with their leaking dishwashers and they have not taken the time to find a permanent fix for the problem. I have had other dishwashers before from other brands and did not experience the issues and leaks that I am experiencing with the Viking brand.” -Lucy in Brookeville, MD
Maytag might be one of the brands that comes to mind when you think of reliable appliances, but at least in terms of their dishwashers, that’s just not the case. Maytag is one of the lowest-rated dishwasher brands among appliance repair technicians.
Repair techs might service thousands of appliances each year, and you can bet they’re taking notice of which brands seem to need repairs more often. Maytag (along with Frigidaire) was one of the bottom 2 dishwasher brands rated by Puls repair techs.
But consumers are also taking notice of the unreliable nature of Maytag dishwashers. Many mention a poor limited warranty that doesn’t cover the faulty parts that break quickly. The motor and pump assembly is a common issue with Maytag dishwashers. Here’s what real customers had to say about this brand.
“I purchased this $857 dishwasher from Lowe’s in May, 2021. It broke in June, 2021. S&S Repair was sent by Maytag to repair. It took 3 weeks for them to come, then they discovered the motor and pump assembly had gone out. Parts were on backorder. It is now August, 13, 2021 and I still have no dishwasher. Lowe’s would not replace this dishwasher. Maytag will not authorize a return. This is disgusting.” -Brenda in Millbrook, AL
“We purchased a dishwasher (Maytag) two or three years ago. We have had nothing but trouble with it. The welds on the upper rack broke. The wheels on the low rack keep falling off. Water leak happened recently. The start button broke. My wife and I decided to just get a new one rather than keep sinking maintenance costs which are going to keep adding up.” -Paul in Glen Carbon, IL
“Purchased a Maytag dishwasher new from Home Depot in January 2018 as part of an extensive home remodel and addition. It quit working in January 2021 and our local appliance repairman diagnosed a bad motor and pump assembly (the main functional component of the dishwasher). The unit was marketed as having a “10 year warranty” and based on past experience with older Maytag appliances we purchased it. The fine print reveals that the “10 year warranty” applies only to components that are unlikely to ever wear out or fail; all the rest are covered by a one year warranty. Part cost is over $200 and does not include installation. Maytag “customer service” (45+ minute hold to speak to a live human) of no help. No way are we throwing good money after bad to fix it. Lesson learned; just purchased a Bosch.” -Mike in Sandpoint, ID
Samsung might seem synonymous with cutting-edge tech and high quality, but its dishwashers don’t quite hit the mark. Samsung dishwashers are one of the lowest rated brands among appliance repair technicians across the country.
That’s because techs say they receive more service calls for Samsung dishwasher repairs than other brands. Consumer Reports gives Samsung dishwashers a Poor rating for reliability. Customers report Samsung dishwashers need more repairs and don’t offer a good value for the money.
Some mentioned that replacement parts are expensive. Because the same parts tend to break in their dishwashers, Samsung has trouble keeping their most-replaced parts in stock. Check out what customers had to say about Samsung dishwashers.
“As a customer, we purchased a Samsung dishwasher, used it for about 6 – 7 months, then started having leaking problems. We tried to get this fixed, but the leaking problem occurred again after about 14 months. Samsung then told the customer to contact the technician directly to get the problem fixed, all at the customer’s own cost. I have dishwashers made by other manufacturers at my other properties and they still work great. It is worth noting that some of these non-Samsung dishwashers have been working for 15 years.” -Allen in Great Falls, VA
“I purchased a Samsung dishwasher from Home Depot in April. I had to wait about a month and a half to even receive it. When it finally did arrive, it arrived with a broken piece in one of the main water dispensers, so it’s impossible to use it. The very next day I called to make a replacement. I was told someone was going to call me within 48-72 hours while they processed the issue. I never got a call. So I kept calling back once or twice a week, and each time I voiced my problem, and that I had already called, and that I was waiting for a replacement. Every time it was a different representative, so I had to explain myself every single time. I let them know that I just want it replaced. They tell me “I understand your frustration, I’m trying to help you resolve this issue” but it’s a lie, nothing gets done. I’m now on week six of trying to STILL replace my brand new broken dishwasher.” -Yaneira in Montrose, CO
“Bought this item from Home Depot. I have mostly Samsung products so I trust the brand and didn’t buy the extended warranty. My bad. The error code indicated that a leak was detected. Brought in a repairperson who quoted $400 plus to repair (water intake value) he stated that they go out so much the part was backordered for months.) Showed me the cracked part. We are a household of two so this isn’t a heavy use item. So disappointed to read of other persons with similar experiences. I will continue to trust Samsung but not with my kitchen appliances.” -Kristina in Puyallup, WA
Best Rated Dishwasher Brands
Frigidaire, Electrolux, Viking, Maytag, and Samsung may be off your list for good, but what dishwasher brands should you be looking at instead? The best-rated dishwasher brands in the U.S. are Bosch and Whirlpool.
These two brands are rated highly in terms of customer satisfaction, durability and reliability, ease of use, and value for the money.
Both individual consumers and unbiased research organizations like Consumer Reports praise Bosch and Whirlpool as being the best dishwasher companies. Learn more about why Bosch and Whirlpool dishwashers are a cut above the rest below.
Bosch is well-known for producing high-quality appliances and their dishwashers are no exception. This company regularly takes the top spot in dishwasher and appliance brand rankings. Both brands landed on our Best Dishwashers list.
Even the New York Times recognizes Bosch as the best dishwasher brand:
“Out of all the dishwashers we tested, Bosch dishwashers came the closest to fully washing away the toughest types of stuck-on soils—even when we used the shortest (one-hour wash) cycle or a cheap detergent. Like most dishwashers, they’re all efficient enough to earn the Energy Star badge. Bosch is also one of the better brands in terms of reliability and customer service, and its machines offer better leak protection than most.”
Puls, a network of appliance repair techs across the country, polled their members to determine the most reliable dishwasher brand. Bosch was their unanimous answer, too. They service enough of these appliances to know what they’re talking about.
If you’re unsure which brand to choose, Bosch is the best choice. They have a range of models that range from inexpensive to premium, so you’ll likely be able to find one with the features and finish you want.
Whirlpool is also a sure bet if you’re looking for a durable, easy-to-use dishwasher brand. Puls technicians nationwide rated Whirlpool as the top overall appliance brand in the Reliability, Ease of Use, and Value for the Money categories.
For technicians who work with dishwashers and other appliances every day, giving Whirlpool dishwashers the number one rating says a lot about the quality and reliability of this brand. Whirlpool dishwashers don’t have as many issues with faulty and broken parts as some other brands. They’re also known for being intuitive and easy to use.
This brand offers a lower price point than Bosch and great customer satisfaction ratings across the board. Whirlpool is typically the best option if you’re sticking to a budget but don’t want to skimp on quality.
Choosing the Right Dishwasher Brand
It can be overwhelming to do all the research and planning you need to settle on a dishwasher brand and model. Breaking the process down into steps will help you make the best decision for your household needs.
Your first step is already done – finding out which dishwasher brands to avoid. Research and user reviews indicate you should steer clear of Frigidaire, Electrolux, Viking, Maytag, and Samsung dishwashers. Next, consider which brands are known to be reliable, easy to use, and affordable.
We found that Bosch and Whirlpool dishwashers are the best and most-recommended choice. Now, all you need to do is take a look at the different models offered by Bosch and Whirlpool.
Make sure you look for features that are important to you, like quick and deep clean cycles, robust drying systems, quiet noise level, removable inserts, and 3rd rack options. Once you’ve settled on the dishwasher model you want, you can save money and learn more about your appliance by installing it yourself.