Wondering which washing machine brands to avoid? We did the hard work so you don’t have to. We combed through thousands of reviews and studies to show you which manufacturers you should steer clear of.
Disclaimer: The information included in this post is for informational purposes only and should not be taken as legal, financial, or DIY advice. We highly suggest consulting a professional before attempting any DIY home improvements or repairs.
Did you know your washing machine should last 10+ years? If you want to avoid expensive repairs, frequent service calls, water damage, and the need for an early (and costly) replacement, you have to know which brands to steer clear of. Check out our guide to learn which washing machine brands to avoid and things to consider.
Shopping for Washing Machines?
The washing machine is one of the most important appliances in the home. It’s essential to have one that is efficient and reliable enough to last your family for years. But as you might have already discovered, all washing machines are not made equally.
If you’re in the market for a new one, you need to arm yourself with information before you settle on your next washer. The first step toward narrowing your search is knowing which washing machine brands to avoid.
The internet makes it so easy for consumers to share and discover information on the reliability and performance of any product available for purchase – washing machines included. It’s important to pay attention to this info when you’re gearing up to make a big purchase like a washing machine.
Why Brands Matter
With so much data on different washing machine brands online today, obvious patterns and trends have emerged. It’s clear that some brands make higher-quality appliances that regularly last well beyond the standard 10-13 years.
The data makes it just as clear that there are also a few sub-par washing machine brands whose products seem to run into near-constant problems. Users who purchase from the worst washing machine brands tend to spend more on replacement parts, replacement machines, and appliance repair labor that isn’t covered by the warranties.
If you’re a savvy consumer, you’ll want to avoid the worst washing machine brands so you can focus on those known for quality and reliability. But you can’t steer clear if you don’t know which brands are problematic.
In this guide, we’re sharing all the info you need to start narrowing your search. You’ll learn which 5 washing machine brands have the worst product quality, performance, and customer service.
5 Washing Machine Brands to Avoid
Before you buy a new washing machine, make sure you know which brands to avoid. The worst washing machine brands get mostly negative reviews from customers. Their products score poorly on third-party reliability and performance tests.
And they typically don’t stand by their products with robust warranties or refunds for faulty machines. Clearly, there are a few washing machine brands that are best avoided. Your search will be that much easier when you know which brands you can strike off your list from the start.
Below, we’ll share the 5 worst washing machine brands on the market right now. But first, take a look at our data sources. We’re compiling verified information from a variety of sources online to build our list of the worst washing machine brands.
Where We Got Our Data
How do we know what the worst washing machine brands are? We did our research through multiple channels to get the clearest data picture. The data you’ll see in this guide is compiled from a variety of sources on the performance, reliability, and overall quality offered by different washing machine brands.
Here’s where we got our information for this guide:
- Consumer Reviews: We’ve compiled washing machine brand user ratings and reviews from unbiased third party sites that accept reviews from verified users, including Consumer Affairs and Trustpilot.
- Product Testing and Analysis: Our data on brand reliability, product performance, and cross-brand comparisons comes from Consumer Reports, J.D. Power studies, and information sourced by independent appliance repair companies.
- Professional Polls: Professionals in the appliance repair industry have a front-row seat when it comes to determining the best and worst washing machine brands. We refer to professional poll data from Puls (a nationwide network of appliance repair technicians) in this guide.
- Consumer Product Safety and Recalls: We’ve compared our data against recall and safety data offered by the Consumer Product Safety Commission to identify brands with product safety recalls.
As always, we do our best to offer you unbiased, accurate, and current information in one convenient place. But being a smart consumer means you’ll need to do a little of your own research as well. Be sure to look for existing product reviews and read third-party information about the brands you’re considering.
By reading this guide, you’re off to a great start. Now, let’s look at the washing machine brands that are known to be the worst in terms of reliability and performance.
The first washing machine brand to steer clear of is Frigidaire. Their washers are known for back-to-back issues and being prone to faulty parts resulting in the need for repairs. In fact, Premier Appliances found that anywhere from 18% to 29% of all front-loading Frigidaire washers break, requiring expensive repairs or a complete replacement.
Consumer Reports rated Frigidaire washing machines poorly for owner satisfaction. They were also rated as the least reliable brand in the front loader washing machine category.
And it’s not just third-party organizations and companies noticing the poor quality of Frigidaire washers. Frigidaire washing machines get a combined average 2.6 star rating from customers, indicating very poor reliability and customer satisfaction. Customers also voice their frustration with Frigidaire customer service responses (or the lack thereof).
Here’s a look at what customers have to say about Frigidaire washing machines:
“Within 8 months of purchase our brand new Frigidaire Washer started leaking in our second floor laundry room causing much stress. Frigidaire sent a local company that appears incompetent as two technicians have come now each diagnosing different issues and still after two weeks no repairs have been made and we continue to wait while additional parts are ordered.
When calling to update Frigidaire after the second technician’s visit we were told two things- 1. We have no choice but to continue waiting on the parts and another visit TBD from the same company AND 2. They will NOT provide us with a new washer despite all the obvious manufacturer defects unless a technician diagnoses as “irreparable”…We have had to wash all clothes for our family by hand and continue to clean up water as the washer continues to actively leak from the bottom. This is absolutely ridiculous for a brand new product!” -Stephanie in Fredericksburg, VA on Consumer Affairs
“I did not realize that Frigidaire was such an awful company with awful quality appliances. I got a washer/dryer in December 2020 and it has only worked 2 times. It’s April 2021 and they have tried 4 times and can’t fix it and I am still fighting with them. I just canceled 10 pieces of appliances that was to be delivered to me tomorrow. No more Frigidaire for me.” -Patricia Moss Solomon on TrustPilot
“Never got a call back from [Frigidaire] customer service. Can’t get anyone on the phone and none of our emails have been returned. I tried and my wife tried with zero success. If your appliance fails you are on your own. I’m shocked that this is the state of the service side of their business. ALARMING!!!” -Rob Brunet on Trustpilot
There are hundreds more reviews detailing similar experiences with the Frigidaire brand’s washing machines. Avoid the customer service runaround, faulty parts, and the potential for leaks and water damage by choosing a different brand.
The next washing machine brand to avoid is Maytag. While most people are familiar with this brand as one that offers high quality appliances, the reality is that Maytag washers need repairs more often than other brands.
In fact, Yale Appliance found that Maytag washing machines have a 17.61% service rate – among the highest of all brands. How can this be when they’re made by Whirlpool, one of the highest rated brands for washing machine reliability?
Such a high service rate indicates that Maytag machines are overall less reliable and more prone to repairs. Yale Appliance discovered one particular feature of Maytag washers that may be partially to blame: the location of the detergent dispenser.
On Maytag washers, the Load & Go dispenser is located at the top of the machine (while it’s more efficient and common to have it placed at the bottom, like Whirlpool washers do). With the dispenser at the top, it’s more likely to accumulate mold. It just so happens that mold accumulation and related repairs are the #1 Maytag washer issue.
Customers have seen this firsthand, as well as their share of other quality and reliability issues with Maytag washers. Overall, users give Maytag washers a rating of just 2.4 out of 5 stars. Let’s take a look at what customers have to say about this brand’s washing machines.
“I would not recommend this product. The unit is clearly leaking from the bottom. Called Maytag as per warranty and they sent a technician out. He said it was the soap dispenser. Waited over a month for the part to come in to only have the unit still leak. Now the technician has come back out and said that he would need to take it to his shop for a diagnosis. So out of 7 months only been able to use it approximately 4 months all while leaking water the whole time. I purchased the extended 5 year warranty but Maytag has been zero help. Also, it is super loud like you are washing bricks. I purchased this washing machine in May and have had nothing but problems with it. The design is clearly not feasible as most have had to purchase a hose extension. I would not recommend this unit in any way. It was not worth the money to be without a washing machine and have to resort to a laundry mat in the middle of a pandemic!!!” -Brianna Denton on Trustpilot
“I purchased a topload washer two years ago and the plastic lid has been replaced 4 times because it cracks at the hinges. It is obviously a manufacturer’s defect that Maytag refuses to admit. They come up with excuses blaming the consumer instead of their bad design.” -Carlos in Seffner, FL on Consumer Affairs
“I just purchased a washer in April and the door is locked with my son brand new clothes stuck in the machine in water. I called to get service and was told a date 2 weeks away, worst experience ever. “Sorry ma’am” is what I was told in a non caring way. I’m so furious if I could return this washer and dryer I would.” -LaShanna in Park Forest, IL on Consumer Affairs
If design and manufacturer defects (like the soap dispenser on top) and faulty parts are this common with Maytag washers, it’s a brand you’ll want no part of when it’s time to purchase your next washing machine. Skip Maytag to avoid issues from the start.
3. Fisher & Paykel
Have you heard of Fisher & Paykel? The New Zealand-based company isn’t one of the most popular washing machine brands in the United States, but it’s certainly one of the least reliable.
Consumer Reports named it the least reliable washing machine brand on the market. They found that their top-loader agitator model is the worst of the bunch, but their High Efficiency (HE) top-loaders are also rated as Poor in the reliability category. This indicates more users report needing service calls and repairs for Fisher & Paykel washers.
Beyond third-party research organizations, customers are also speaking up about the poor quality and reliability of F&P washers. Here’s a look at what customers had to say about this brand:
“Purchased appliances (Dishwasher/Clothes Washer/Dryer) 8 years ago. Dishwasher still works well (fingers crossed) but both Clothes Washer & Dryer cratered in the last few months. Heating element and bearing both wore out in the dryer (600 C$ to repair) and the transmission broke down in the washer. Replacement part for our model is no longer available so will have to get a new washer (won’t be a Fisher Paykel). Previously had domestic appliances for 25 years which worked equally as well without requiring so much as a service call. No more Fisher Paykel for me.” -Keith in Maple Ridge, BC on Consumer Affairs
“The bearings on my F&P washer went when the machine was just under 5 years old. I contacted an authorised F&P engineer who took details of the model and serial number and contacted F&P who told him the washer had a 5 year warranty. He inspected the machine and confirmed that the bearings had gone and it would be uneconomical to repair. He submitted a report to F&P for the warranty claim.
I was later contacted by F&P to say that I only had a 2 year warrant so was not covered. However, they would supply a replacement machine at a reduced cost (this was more than I paid for the washer originally). Two weeks later I’m still waiting for a call back. I have since purchased a different make of washer, at a much reduced price, that has all the features of the F&P apart from the hot water feed. There is no point in paying a premium price for a washer if it doesn’t last or where there is no customer service!” -Gordon Turnbull on Trustpilot
“[I purchased the] Washsmart 8.5 kg. If you pause the wash in the deep rinse cycle so you can add fabric softener it will drain the water. If you use the fabric softener dispenser, the softener is dispensed during the spray rinse. The lid lock does not activate during the wash cycle. I hate this machine, I am 64yo and this was to be my last investment in the washer dept. I am going to see if I can get this thing re-programmed! Totally useless. $800 down the drain.” -Tammy on Consumer Affairs
We found lots of negative reviews not only concerning F&P washers, but their full range of appliances (dishwashers, dryers, ranges, refrigerators, etc.). With third-party research organizations and customer reviews sharing the same sentiment, it’s safe to say you’re better off avoiding Fisher & Paykel washing machines.
4. General Electric (GE)
General Electric (GE) appliances are often top of mind when you think about quality and performance, but the data shows this brand doesn’t measure up in terms of reliability. From Consumer Reports to owner satisfaction, GE washers rate poorly across the board.
Consumer Reports found that GE washers had a very low rating in the predicted reliability category. Predicted reliability is based on the number of service calls and repairs that consumers report during the duration of the study.
The more service calls and needed repairs associated with a particular brand, the lower their predicted reliability rating will be. Consumer Reports also found that users rated GE washers unfavorably in the Owner Satisfaction category.
This indicates many users said no when asked if they were satisfied with their GE washer or if they would recommend it to others. It’s worth noting that GE has also issued past safety recalls for their front loading washers due to injury hazards.
The last recall was in 2012. But it’s a good idea to keep up to date on any safety recalls for a brand, especially if you’re buying a used washer.
Customers notice a range of issues with GE washing machines, from a tendency to get off-balance and noisy to faulty parts that require untimely repairs soon after purchase. The average customer rating for GE washers is a dismal 2.7 out of 5 stars.
Let’s take a look at what customers say about GE washing machines.
“Bought this Machine 3 years ago, was $1399. Biggest gripes: The tub clean would have to be done a few times a week or suds would build up, despite only using very small amounts of detergent. It would smell and it would fill up with suds if not cleaned. It almost always ran off balance and would bang or make noises. Often the machine would be blinking “Paused.” I have no idea what that means. Clothes would come out of machine with rips and tears in them. This one puzzles me the most as I could not find any sharp edges anywhere. The soap dispenser intermittently would be found full of water, where you’d have to pull it out and drain it to put detergent into the cups. The door hinge is corroding severely.” -Gustave in Endicott, NY on Consumer Affairs
“Washer will turn on by itself days after last usage. It agitates without water or laundry in it. Doesn’t stop until I go through the advised reset procedure. What if I were out of town when my washer decides to do this? Would my washer motor burn out? Would my washer catch fire? Laundry loads become unbalanced even after loading very evenly. Washer crawls across the floor until I manually stop it. No auto stop with uneven load. No more GE products in this home.” -Jan in Aiken, SC on Consumer Affairs
“7 years ago we bought a GE stackable washer dryer. Total garbage. The repair man says don’t waste your money repairing it. Stay away from GE products. Imagine paying 1500$ and 7 years later they have to be replaced. On top of it we only used it once a week, maybe twice. Bought at Home Depot. Total junk and garbage.” -Tony Kez on Trustpilot
Customer reviews and nationwide data indicate that GE washers are prone to issues and have a low reliability rating. The “general” consensus about General Electric washing machines: avoid them entirely to save yourself a lot of trouble.
You might think Samsung is one of the best and most reliable washing machine brands around. It wouldn’t be surprising because so many online guides laud Samsung as the best of the best when it comes to washers. The problem is that they’re all ignoring a key piece of the puzzle: customer service and repairs.
Samsung washers really are nice. They’re roomy, boast advanced cleaning features, and generally do what they’re supposed to. The problem is that Samsung, the #1 selling laundry appliance brand, does not have a service department.
That’s right – if you have a problem with your Samsung washer (and it does happen, as you’ll see in the reviews), you must return it to the dealer to get the issue resolved. Failing that, any issue you have with a Samsung washer becomes YOUR problem, not Samsung’s. If a huge company won’t stand behind their products, you shouldn’t be spending hundreds or thousands on a new appliance from them.
Yale Appliance notes that Samsung washers also have poor availability, with many models backordered or out of stock even when listed online as in stock. That’s one more reason to choose another brand instead.
If you’re one to watch recent or past safety recalls, it’s worth noting that Samsung recalled their top-loading washing machines in 2016 due to the risk of injury from parts detaching during use. Customers rate Samsung washers an overall 2.6 stars out of 5, indicating a low level of satisfaction. Let’s take a look at customer reviews for Samsung washers.
“As if on a timer.. as soon as the ONE YEAR warranty was up the heating element went out in the dryer then the drain pump in the washer started in… This is the third time having it apart for the drain pump and had to take time out to warn any prospective buyers against this. THE WORST WASHER AND DRYER SET WE HAVE EVER OWNED.” -Brian in Madras, OR on Consumer Affairs
“I received this washing machine, supposedly the top end model from Samsung which washes and dries your laundry in the same unit. It costs you a fortune to buy this machine and how do you feel when they dump a defective piece on you and then do not respond. Looks like noise level is not even a parameter to be considered if you are buying this product. Firstly the machine is very noisy and you can hear the washing machine running in the entire 2500 square feet house.
I had a LG washer dryer earlier and I am repenting my decision to give a chance to Samsung washers. So all in all a cheap machine advertised as high end and priced really high with some bells and whistles like Artificial Intelligence driven machine, Wi-fi enabled and inverter tech which a normal person cannot appreciate its effectiveness and accuracy. What a customer needs at the end of the day is a good quality wash with as less noise as possible.” -Rajinder in Minneapolis, MN on Consumer Affairs
“Bought brand new Samsung appliances five years ago. The washer was recalled one year after. Fast forward 4 years now my dryer took a dump. Two months after that the refrigerator has went to pot. After 2 hours on the phone with customer service they say, “There is nothing we can do.” Would never spend another penny on them.” -Christian in McConnell, IL on Consumer Affairs
From a complete lack of effective customer service to wasted high-tech features that don’t help when your machine won’t even run, Samsung washers are definitely prone to a few issues. If you want a washer backed with a robust warranty and customer service support, skip Samsung in favor of one of the brands below.
Washing Machine Brands to Consider
Since some of the most well-known washing machine brands are a bust, which brands can you trust when it’s time to buy a new one?
If you choose a washer made by Speed Queen, LG, or Whirlpool, it’s going to last longer, need fewer repairs, and deliver the high-performance results you’re looking for. Here’s what makes these brands stand apart:
- Speed Queen was rated as the most reliable washing machine brand by Consumer Affairs. They’re also the only brand to get a rating of Excellent in the owner satisfaction category – that speaks volumes. Customers love Speed Queen washers because they break down less often, need fewer repairs, and do exactly what they’re supposed to. Consider Speed Queen if you’re searching for a washing machine and want your new one to last.
- LG has been highly rated by Consumer Reports and third-party reviews. LG earned a rating of Excellent for reliability, Very Good for owner satisfaction, and was listed as the top HE top-loader washing machine brand by Consumer Reports. Yale Appliance found LG washers have a very low 4.14% service rate. This is another trustworthy washing machine brand that you’re sure to be happy with.
- Whirlpool is another great brand for washing machines. Whirlpool is the #1 appliance brand recommended by Puls appliance repair technicians and their customers. It gets Very Good and Excellent ratings from Consumer Reports, plus boasts a crazy-low 1.85% service rate (according to Yale Appliance). You can’t go wrong with Whirlpool.
With these better brands to consider in mind, you can confidently steer clear of the 5 washing machine brands to avoid.
So, What Are the Washing Machine Brands to Avoid?
Since Frigidaire, Maytag, Fisher & Paykel, GE, and Samsung can’t quite get it right, you can look to Speed Queen, LG, or Whirlpool for a reliable and long-lasting washer that’ll serve you for a decade plus.