Landmark Home Warranty is a leader in the home warranty space, but how does it stack up to the competition? We’ll cover this, features, and pricing in our complete review. Read on to learn more.
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Jump to:
- What Is Landmark Home Warranty?
- Home Warranty vs Homeowners Insurance
- Plans Offered
- Pricing
- Filing a Claim
- Getting Started
- Customer Reviews
- Our Take
What Is Landmark Home Warranty?
Landmark Home Warranty is a home warranty provider for residential properties. They offer a range of policies that cover the cost of repairs and replacements for household appliances and systems.
They have plans and policies for real estate agents and homeowners. Landmark is considered one of the top home warranty providers because of its pricing, comprehensive coverage plans, and award-winning customer support.
We’ll review what a home warranty is along with Landmark’s policies, pricing, and claims filing process in our full review of this home warranty provider.
Company Background
Headquartered in South Jordan, Utah, the company has been around since 2004. It is owned by another highly rated home warranty company, American Home Shield.
Landmark Home Warranty services residential properties that are located in Arizona, Idaho, Nevada, Oregon, Texas, and Utah.
The company is licensed by organizations and associations nationally and in different states, including:
- National Home Service Contract Association
- TexasHome Service Contract Association
- TexasReal Estate Commission: Licensed Residential Service Contract Company
Landmark Home Warranty Awards
The company is the 3-time recipient of an award for customer service:
- Best Home Warranty (by Home Warranty Reviews): 2014, 2015, 2016
- Based on superior customer service and support
Landmark Home Warranty Accreditation
The company is currently accredited by:
- The Better Business Bureau
- Consumer Affairs
States Landmark Home Warranty Serves
Landmark is not a national home warranty company. They serve clients and residential properties in 6 states within the United States:
- Arizona
- Idaho
- Nevada
- Oregon
- Texas
- Utah
Home Warranty vs. Homeowners Insurance
Of course, we can’t do a home warranty review without stating the obvious: a home warranty is not home insurance. That’s very important. Allow us to explain.
What Is a Home Warranty?
Home warranties are different from homeowner’s insurance. Warranty policies cover the replacement or repair of individual appliances and systems within a residential property.
These repairs and replacements are usually the results of regular use over time. Landmark is a home warranty provider.
Appliances and systems covered by a home warranty might include the home’s dishwasher, washing machine, refrigerator, HVAC system, electrical system, and plumbing.
What Is Homeowners Insurance?
Homeowners insurance covers sudden damage to a residential property that is not the result of normal wear and tear over time.
Damage resulting from fire, theft, and other causes (though damage from flooding and earthquakes are not typically covered) may be covered in a homeowners insurance plan.
Structural components of the home, like the roof, foundation, and walls, are typically included in policies, as are liability protection, personal belongings, and other structures on the property.
Plans Offered
Landmark offers a few different plans for homeowners and real estate professionals. Plans for homeowners are intended for people who have lived in a home for more than 30 days and intend to continue living there.
The plans for real estate professionals are for people who do not live in the house and are planning to sell it. Real estate plans can be an excellent selling point for potential buyers.
Homeowner Plans
Landmark’s homeowner policies cover single-family homes under 5,000 square feet. Still, customization options are available for properties that don’t fit these parameters.
Total Protection Plan
Home Systems Plan
Real Estate Plans
Landmark’s real estate plans are intended for new homes (that have not been lived in for 30+ days) and real estate professionals who want to sweeten a real estate deal with an included home warranty plan that can eventually be switched over to the buyer.
Comprehensive 1 (Arizona, Nevada, Texas)
Complete (Idaho, Oregon, Utah)
Comprehensive 2 (Idaho, Oregon, Utah)
Value (Arizona, Nevada, Texas)
Advantage
Essential
*No-Fault Coverage: Landmark covers homeowners (up to $250) when a covered appliance or system component malfunctions, is modified improperly, or is installed incorrectly. They will remove defective or replaced equipment from the home (up to $100).
Contract Pricing
Pricing varies by state. Below, we’ve listed the monthly plan prices for each state Landmark covers. These prices do not include any add-ons and only cover single-family homes under 5,000 square feet. Prices will vary for larger homes.
Service Call Fees
Landmark Home Warranty charges a service call fee each time you open a claim to have a repair or replacement done.
The exact amount of the fee depends on the plan and state, but they range from $60 to $100.
Homeowner Warranty Plans
Add Ons
These appliances and systems can be added to a home warranty plan for a set cost per month:
Real Estate Warranty Plans
Real Estate Plan Add-Ons
These appliances and systems can be added to a real estate home warranty plan for a set cost per month:
Claims Filing Process
Claims have to be submitted to Landmark before repairs and replacements can be scheduled with an in-network, independent contractor. Here’s how the claim filing and service request works with Landmark.
- Submit your claim via a toll-free number or their website (24/7)
- You will be assigned a contractor or service provider to fix the issue
- Get confirmation of your service appointment within 48 hours
- Pay the contractor your service fee ($60-100)
- The contractor will complete your repair
What to know about filing a claim
- All contractors’ work is guaranteed by Landmark for 30 days after the repair or replacement. They will send another technician (with no cost to you) to fix any issue that arises at that time.
- Emergency service can be expedited to be scheduled within 24 hours. Qualifying emergencies include heating or air conditioner problems in extreme temperatures and plumbing problems that flood the home.
How to Get Started
Visit www.landmarkhw.com or call Landmark at (866) 306-2999 to select the plan you want and sign up. You will pay for the chosen plan when you sign up. No service call fees are due until you request service for a covered issue in your home.
If you’d prefer, you can get a free quote with customized service options by visiting the website or calling the phone number.
Landmark Home Warranty Reviews
We searched for the top Landmark reviews online and discovered the right mix of very positive comments with a few less-than-stellar reviews.
Of course, keep in mind that customers are only likely to write bad reviews when they aren’t happy, especially with home warranties. There’s always two sides to the story.
Victoria, San Antonio, TX
“The A/C was not working. We called the Landmark Home Warranty. They sent a technician. The technician diagnosed that it should be replaced. Another technician was sent, he said he fixed it, but not, then they sent a third one and he confirmed that the condenser unit required a replacement. They changed and it is working. Although we were dealing with it for three weeks, the weather was ok. They followed up in every step and were very kind to help as much as possible.”
Jarrod, Saint George, UT
“I’ve had to use my warranty twice. Each time the issue was resolved within 24 hours. I had my garbage disposal and refrigerator replaced the first time, and then my toilet fixed the second time. Definitely will keep my warranty.”
Brett, College Station, TX
“I purchased this home warranty when we put our house on the market to sale. A couple of weeks later the kitchen sink faucet started leaking. They refused to cover the faucet because they said it was pre-existing. I had to pay a couple hundred bucks for a new one. What is the point of this insurance if they won’t cover anything?”
Our Take
- Pricing
- Features
- Value
Summary
Known for their excellent customer service, fair pricing, wide range of offerings, Landmark Home Warranty could be the best choice for your warranty needs.
Overall
4.3User Review
( vote)With so many satisfied customers in the states they service, Landmark Home Warranty is certainly a trustworthy home warranty option for homeowners and real estate professionals.
Not only can it provide peace of mind for homeowners, but it can also help real estate agents close a deal by offering additional value to a prospective buyer.
The downside, however, is that Landmark is only available in 6 states. The services available in each state vary quite a bit, so the plans can be a bit confusing to navigate.
The additional service call fee can be unexpected for users who don’t read the fine print, so we recommend reviewing your warranty plan in depth before placing an order.
Should You Buy a Landmark Home Warranty?
We like the wide range of services, appliances, and home systems covered in the different Landmark warranty plans.
The price range ($35-$50/month) is affordable, and for the services and repairs included, it seems to be worth that amount and more.
Known for their excellent customer service, fair pricing, wide range of offerings, Landmark Home Warranty could be the best choice for your warranty needs.
