Zillow makes it easy to share and obtain data about the real estate marketplace quickly. What isn’t easy with Zillow, however, is getting in touch with them. Learn how to contact Zillow Customer Service by reading our complete guide below.
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Jump to:
- What Is the Zillow Phone Number?
- How to Contact Zillow Customer Service
- Other Ways to Contact Zillow
- Searching the Zillow Help Center
- Common Zillow Issues
Zillow makes it easy to share and obtain data about the real estate marketplace quickly. What isn’t easy with Zillow, however, is getting in touch with them. They have three main ways to reach a rep.
First, you can call them. The second (and most efficient way) to reach a rep is by email. Finally, you can write headquarters. We’ll break each of these down in detail below.
What Is the Zillow Phone Number?
Zillow’s website is a big resource, and it’s often hard to find their phone number right away. Fortunately for you, we’ve included it below.
Generic Zillow Questions
Zillow does not have a phone number for customer service inquiries. However, you can call their corporate office at 206-470-7000.
This office is open from Monday through Friday, from 9 a.m. to 5 p.m. Pacific Time.
Zillow Home Loans
If you are engaging with Zillow’s mortgage company, Zillow Home Loans, LLC, you can contact them using a form found on this website: https://www.zillowhomeloans.com/contact/
If you have a question about mortgage rates or anything else concerning your loan, you can call Zillow Home Loans directly at this phone number: 877-661-3166
If you have a consumer complaint, you can reach Zillow Home Loans by mail at this address:
Zillow Home Loans, LLC
ATTN: COMPLIANCE/LEGAL DEPT.
1301 Second Avenue, 31st Floor
Seattle, WA 98101
How Can I Email Zillow?
If you’re an agent, you can contact Zillow at agentcare@zillow.com. If you live in Canada, that email is agentcarecanada@zillowgroup.com.
The Zillow email works for both paying and non-paying agents, so professionals can reach out with any inquiry.
If you are an investor, you can email Investor Relations at IR@zillow.com.
Other Ways to Contact Zillow
If you’re looking for something a little more specific, don’t worry — we have you covered. Keep reading to learn how to contact individual departments.
Zillow Brands
The Zillow Group includes consumer brands Zillow, Trulia, StreetEast, HotPads, Naked Apartments, Out East, and Zillow Home Loans. It also has business brands, including Bridge Interactive, Dotloop, Mortech, and Zillow Premier Agent.
These various businesses have several offices across the United States. However, you can mail the Zillow Group HQ to the following address:
Zillow Group HQ
1301 Second Avenue
Floor 31
Seattle, WA 98101
Zillow Group Media Room
If you are a reporter, you can find a lot of resources, including press releases and Brand Portfolios. Visit http://zillowgroup.mediaroom.com/ to take advantage of these resources. To email a media spokesperson, email: press@zillow.com.
How to Use the Zillow Help Center
Zillow doesn’t make it easy to find contact information on its website, because it prefers to route all inquiries through the Zillow Help Center. Here, consumers and real estate professionals can find an array of articles regarding customer and technical support.
Find the Zillow Help Center at this address: https://zillow.zendesk.com/hc/en-us.
Once you’re there, you’ll find the following sections:
- Professionals
- Mortgages
- Info for Lenders
- Co-Marketing (Premier Agent Lender)
- Homeowners
- Home Sellers
- Home Shoppers
- Renters
- Landlords and Property Managers
- Android Mobile Apps
- iOS Mobile Apps
- Zillow Canada
Click on the group that relates to you, and you will find an array of subcategories. For example, under “Professionals,” you’ll find information about Connections like nurturing leads, Home Tour Highlights, Team Profiles, and Video Walkthroughs.
Or, if you are a Zillow Premier Agent, you can find an array of categories relating to your services, app, and advertising.
Use Search to Navigate the Zillow Help Center
It’s easy to browse through articles by clicking through the above categories. But, if you have a specific question, it is best to search related keywords in the top search bar when you reach the Zillow Help Desk.
For example, you can search “Zestimate.” You’ll see articles headed by related questions like, “Can the Zestimate be updated?” and “How can real estate professionals work with the Zestimate?”
The search will not sort articles according to consumers or professionals. Still, it can be a quick way to find an answer to your question before you try calling or emailing Zillow.
Common Issues on Zillow
Have one of these Frequently Asked Questions? Follow our helpful guide to finding answers to these common issues on Zillow.
How to Get a Zestimate
Zestimates are a handy tool for real estate agents and homeowners alike. Using a proprietary formula that analyzes average home sales in your real estate market, a Zestimate is Zillow’s estimated market value for a home.
- If you’d like to get a Zestimate home value for your property, visit this section on Zillow’s Website: https://www.zillow.com/how-much-is-my-home-worth/
- Enter your address and follow the prompts on Zillow.
Real Estate Listings on Zillow
Zillow’s listings are generated by both public and user-submitted data. If you are an agent or homeowner selling your own home, you can claim the listing on Zillow.
- Find your home on Zillow when you type in your address and verify you are the legal homeowner. Agents can also claim listings they are selling in Zillow.
- As long as your contact email address on the listing is the same as your Zillow account, you will see the listing in your dashboard and will have access to edit the listing.
- Simply add a link to your agent profile, and show the location on your agent profile.
Handling Negative Reviews on Zillow
No one wants a negative review on their Zillow page, but removing them isn’t easy.
- If you think the review is slanderous or hateful, flag it for re-moderation. If the Zillow team deems it doesn’t meet their standards, it will be removed.
- If that doesn’t happen, push the negative review to the bottom and boost your average score.
- Still unsure about how to handle your reviews? Visit this Review FAQ page for more information: https://premieragent.zillow.com/re/agent-reviews-and-ratings-faq/
How to Contact Zillow
For inquiries at the Zillow Group corporate headquarters, it is easiest to pick up the phone and call 206-470-7000. Agents can send a quick email to agentcare@zillow.com.
For customer service and technology inquiries, it is a little more difficult. This way, you should search the Zillow Help Center to find answers to your question.
If you’re totally stumped, call the Zillow Corporate phone number during regular business hours and to find an associate who can help with your issue.
