If you’ve searched for “ergonomic office chair” in the past year, you’ve likely been bombarded with ads for the Ergoal One. Thinking about buying one? I spent $497 on one and it’s already in the trash. Read on to learn why.
Disclaimer: This Ergoal One chair review is based on the real-life (and disappointing) experience I had after spending $497 on this chair. The sole purpose of this article is to educate you on the (mostly) cons so you don’t make the same mistake I did.
If you’ve landed on this review, you’ve likely seen an ad from Ergoal. I was in your shoes, and, after spending a few hours combing through office chair reviews, I settled on the Ergoal One. I’ll give it to them — the company has a great pitch.
And why not? Their products have great reviews from Apartment Therapy, customers, and they were even featured on a local news channel.
The Ergoal One in a Nutshell
Being from the online world, I know that the business model of most sellers running a site on the Shopify platform is simple: find a product on AliExpress, set up a simple store to promote it, and run ads. Most sellers aren’t well-established companies selling high-quality goods.
In fact, most of these companies don’t even own their inventory. They do what’s called dropshipping, which is where the order is sent to a third party warehouse or manufacturer who fulfills the order.
How I didn’t see this immediately is beyond me. Perhaps it was because I didn’t spend much time looking at the company in depth. Regardless, it’s bad news for me — I paid $497 for what I consider to be a pile of junk.
My Honest Ergoal One Review
First of all, when I bought my Ergoal One, I selected the $497 option — the grey chair with a light grey base. Then, I entered my credit card and shipping info, and received an order confirmation message on the site.
Red Flag 1
Unlike every other online retailer from which I’ve bought things I never received an order confirmation in my email. I found that to be a bit strange. And you should too.
I dug into the terms of service and cancellation policies, and they specifically say that you must cancel within 12 hours. But… if all you have is a dated order on your credit card statement, it’ll be awfully hard to establish that you cancelled within the stated timeframe.
It’ll be even harder to cancel if the company never gets back to you. Even worse? If you get the wrong product, there’s less proof to show which product you ordered. That brings me to my next point.
Red Flag 2
After waiting a week and a half, I received my order. A grey chair with a black base, which costs $457. Wait… I ordered a grey chair with a light grey base.
So now here we are with a different color chair, with a different design than I purchased (scroll through the color options — you’ll see that each one is a slightly different design).
At this point, I’m thinking that a black chair isn’t the end of the world, but it’s also not what I bought. At this point, I just want the chair I bought. I gave Ergoal the chance to remedy the situation by reaching out via:
- The contact page on their site (2 times)
- Facebook Messenger (3 times)
- Email (5 times on their main email and once on 4 other emails I could find)
- Phone (2 times)
It goes without saying that any legitimate company would contact their customers back. After all, I did pay almost $500 for a very specific model, so I deserve to get the one I ordered. In fact, that’s the law; sending the wrong product is known as a “bait and switch.”
If you buy something and the company sends the wrong product, you’re entitled to a full refund and you can keep the product they incorrectly sent. But that’s a tangent as a throwback to my business law days.
So far, it’s been a week, and I have yet to hear back from Ergoal. Just crickets. As a customer, I feel like they took my money, sent me whatever they had in the warehouse, and are just hoping I’ll drop it and go away.
That aside, after putting the chair together (it took me about 20 minutes), I sat in it. And that’s where the real fun starts…
Red Flag 3
The third red flag that’s worth mentioning is the company’s affiliate program. If you promote their product, they’ll give you 4% of the sale. It’s commonplace in online marketing, but why it’s important to you is because, naturally, you’ll get a lot more good reviews from customers and websites saying it’s such a good chair.
Each reviewer can potentially get $20 per sale. And all they have to do is tell you it’s a great chair! The best! In fact, I could pretty easily do that with this review. I’d just title it “Ergoal One Review: The Best Chair Ever!”
However, I have morals, and falsely claiming that a flimsy, uncomfortable chair is the best thing ever would cause me to lose sleep at night. Instead, I’ll give you my honest thoughts.
Let me tell you — I don’t think this chair is worth $497. Not a chance. I wouldn’t pay $10 for this chair. It’s just a cheap chair sold at a luxury chair price. For $500, you could get a used Herman Miller Aeron (a real luxury chair).
First, the lumbar support sits extremely low, and the plastic support on this piece juts into your back. The only way to get any lumbar support is to scoot as far back as you possibly can, but then the back of your butt is sitting on the plastic support. This makes the lumbar support practically worthless and actually more uncomfortable than if they’d omitted it completely.
Second, the arm rests sit way too close together. I’m a thin guy, and I still felt a little cramped. They’re also extremely flimsy, and even a little pressure causes them to wobble.
Third, the mesh cushion/seat has almost no support. Presently, I use a mesh chair from Costco, and it is firm. This mesh feels extremely cheap and did not feel like it supported me very well. Most of my weight felt like it was being supported by the front of my legs by the plastic frame that holds the mesh.
Fourth, the plastic trim piece on the back (that goes around the metal piece that holds the back rest to the chair’s base) came broken. I can hear the little clip that is supposed to hold it tight rattling around inside, and when I sit down, the entire trim piece moves around.
Before spending the big bucks on the Ergoal One, check out Amazon. Open the platform and do a search for “ergonomic lumbar support office chair.” Heck, even just search for the Ergoal one. The products that come up look oddly similar to the ones that Ergoal sells. And in almost every case, the Amazon variants cost about $150 less.
Oh, and remember that you can return things to Amazon for free, no questions asked, for 30 days. 😉
Take that how you will, but remember what I said above about how dropshippers find cheap products on AliExpress, open a simple Shopify store, run ads, and then have a third party fulfill orders? Ergoal is checking an awfully lot of these boxes here.
And that’s good news for you. If for some reason you do really want this overpriced and uncomfortable chair, there are cheaper ways to get the same thing.
Ergoal One Review Summary
I wanted to like this chair. I really did. It looked beautiful and, for $497, I thought I was paying a premium price for a premium product. But what I ended up with was a cheap product from a company that took my money and ignored my contact attempts.
So, I urge you to read my Ergoal One review before buying. Trust me — had I known that I’d have been plunking down $497 for something that was the wrong color, broken, provided practically no support, and was much flimsier and less comfortable than my 5 year old $150 Costco chair, with little to no recourse, I’d have just lit my money on fire.
At least in that case I’d get something useful from it (warmth).
But I didn’t have a crystal ball, and now we’re here. So, if you’re thinking about getting the Ergoal One, just read my review. I can’t stand when companies take advantage of unsuspecting customers, and I hope to spare future customers from feeling like they’ve been fleeced, as I now feel.
It’s up to you whether you want to order from Ergoal, but my experience has been a nightmare, and based on the BBB reviews (check them out here), I’m not the first customer to be sent the wrong product, only to be ignored. I raised some concerns on their Facebook page, but my comments were deleted.
So, if you’re doing your research on chairs, consider this post my honest review of the Ergoal One and of Ergoal as a company. Given they delete criticism on their Facebook and Youtube pages, it’ll likely be the only warning you’ll see.