America’s Preferred Home Warranty is a Christian-based organization that provides home warranty contracts to homeowners and real estate agents. Read on to learn why we love this company.
Disclaimer: REthority is supported by ads and participation in affiliate programs. We may earn a commission when you click our links. The information included in this post is for informational purposes only and should not be taken as legal or financial advice.
Jump to:
- What Is America’s Preferred Home Warranty?
- How to Buy a Contract
- Customer Reviews
- Frequently Asked Questions
- Alternatives
What Is America’s Preferred Home Warranty?
America’s Preferred Home Warranty sells home and appliance warranties for all types of property. In addition to providing excellent customer service, they let policyholders use their own contractors for repairs.
Founded in Jackson, Michigan in 1999, APHW makes claims easy and strives for customer satisfaction. Their strategy is working because 2017 revenue was $29 million with 110 people employed.
They were also recognized by homewarrantyreviews.com as the top-rated regional home warranty company. Notable competitors are American Home Shield, Old Republic, Home Warranty of America, 2-10, HSA, Landmark, and Select Home Warranty.
However, America’s Preferred stands out by placing emphasis on customer service and letting customers use their own vendors. In addition, they were recently certified with Dale Cardwell of TrustDale.com.
Cardwell is an investigative journalist based in Atlanta and is well known for endorsing companies that stand out in various categories.
Partnerships like this are evidence they do whatever possible to uphold their great reputation. Check out his review on the company below:
States America’s Preferred Serves
If you live in the Continental United States and own a single-family home, apartment, duplex, or condo, you’re eligible for a warranty agreement.
Below is a map of all states America’s Preferred Home Warranty serves:
Home Warranty vs Homeowners Insurance
Before buying, please understand that home warranties are not homeowners’ insurance, as warranties only cover appliances and systems. Basically, home warranties cover systems and appliances when they break, little (if nothing) more.
Conversely, insurance policies protect a homeowner against things like fire and flooding while home warranties protect against things that break from normal wear. Examples are water heaters, air conditioning units, water lines, and other systems.
Plans and Pricing
While most warranty companies offer different tiers of contracts, America’s Preferred does things differently. You buy a standard package and choose from a number of additional coverage options.
We compiled both coverage and pricing for each option below.
1. Standard Coverage
The entry-level package covers the items found in an average home. These include items such as electrical, plumbing, and basic appliances.
This covers most core systems but not things like dishwasher racks or appliance linings. You may choose a $75, $100, or $125 deductible with standard 1-year terms.
2. Preferred Upgrade
Upgrades are available in the form of a Preferred package which adds components to the coverage. We find this to be well worth the nominal price increase.
In addition to the upgrades, you can add coverage for a number of other items. Most ancillary options are expensive but are worth researching further.
Standard Plan
Preferred Upgrade
Contract Pricing
Pricing is straightforward and APHW has kept things simple. Simply choose the standard plan and add the cost for any upgrades.
Billing is monthly or annually, though annual pricing offers a slight discount.
Real-Pro App
Many real estate agents advertise a house with a home warranty contract in place to provide peace of mind to a buyer, thus making the property more marketable.
They have made it easier than ever for Realtors to manage their accounts with Real-Pro. This mobile app was designed to help agents easily maintain, print, share, and review warranty contracts.
Not only does this speed up transactions but it also makes past warranty and claim documentation easily accessible to clients. Additionally, each referring realtor is eligible for a referral bonus.
APHW Referral Program
America’s Preferred Home Warranty offers an excellent referral program when you encourage a friend to buy a contract. To be eligible for the bonus, click the “refer a friend” tab on their website.
Then, input both your name and your friend’s name, and click “send email.” If they enroll in the home warranty program, you will each receive a $50 Amazon Gift card!
Claims Filing Process
Filing a claim is straightforward and done according to industry standards. While the company does not advertise online claim filing, talking to someone on the phone allows the company to provide better customer service.
This ultimately makes the customer feel at ease during the claims process. In a digital age, this is where companies like APHW stand out.
There was a reason they were voted top regional home warranty company!
- Call – Dial America’s Preferred Home Warranty at 1-800-648-5006 to provide your contract number and nature of claim. The helpful claims representative will notify you if the item in question is covered under your contract. If so, you will be given a claim number for reference throughout the claims process.
- Schedule – After receiving the claim number you will coordinate with a vendor of your choosing to resolve the issue. They will call America’s Preferred to ensure all parties fully understand the scope of work. If there are any issues with coverage, the vendor will notify you prior to proceeding. Occasionally issues are multi-faceted and therefore not fully covered which requires you to pay out of pocket for part of the work (i.e. an a/c replacement which also requires bringing an electrical connection up to code).
- Pay – An APHW representative will follow up to ensure all work was completed satisfactorily and all covered costs are settled with the vendor
How to Buy a Contract
If you’ve decided to buy a contract it’s very easy to take the next steps. You can email aphwoffice@aphw.com or call the office at 1-800-648-5006 and a sales representative will be in touch with pricing and a sample contract.
If you are a realtor, you may simply open your Real-Pro app to purchase coverage. After agreeable terms are reached, a home inspection will be set up to establish the condition of the home. Once the contract is signed and premium is paid, you’re covered!
We hope this article has covered everything you need to know about APHW. Not only is the company operated on ethical principles but it also offers solid coverage for a reasonable price.
Even though many options exist when looking for increased coverage for your home and appliances, America’s Preferred Home Warranties should be included as a serious candidate in your search.
Customer Reviews
Based on our sampling of online reviews, America’s Preferred ranks very highly relative to its competitors. Customer Service and willingness to help are frequently cited along with ease of filing a claim.
Unlike its competitors, claims were quickly closed and payments promptly made. Although they continue to grow, being relatively small has benefited APHW’s customers.
This is because it affords the company bandwidth to continually provide great customer service; many customers said they feel they were treated fairly and honestly.
Frequently Asked Questions
Even though we can’t cover everything in our write-ups, we strive to provide as much relevant information as possible, which is why we’ve included a FAQ section in addition to our detailed guide about the company and its policies.
Alternatives to APHW
Don’t think that your options are limited to only America’s Preferred Home Warranty. Although they have a stellar reputation and solid customer service, it’s always a good idea to explore your options.
Here are a couple we think are good candidates:
- Choice Home Warranty – Often associated with free quotes, CHW is known for being customer-focused and works hard to keep a good reputation.
- American Home Shield – Known for their huge user and vendor base, AHS is a well-known name in the home warranty industry.
Should You Use America’s Preferred Home Warranty?
If you’ve decided a home warranty is for you, then your next step is to decide which company to buy from. If you are a homeowner or agent looking for peace of mind and great service when you need help, then look no further than America’s Preferred Home Warranty.
